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Tangent Telecom Ltd.
18/20 High Street
Balsham
Cambridge CB21 4DJ
United Kingdom

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Contact Solution Services


Tangent Telecom offers a full range of consulting services in the contact solutions space, including:

Technology Services

- IVR/ACD (re)design
- IVR & CTI integration
- SMS self service solutions
- Language Technology Expertise
- Voice User Interface (re)design and advice
- VoiceXML application development
- Text Processing Contact Solutions (email & “live” web chat)

Project Services

- Requirements Capture
- Business Analysis
- Project/Programme Management
- Tender management
- Offshore Contact Centre Setup Project - Management
- Project Rescue